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New - Submit Help Ticket to VARtek by email!

Great news! In an effort to simplify submitting a technology ticket, you now have the capability to submit a technology ticket via email. From your computer or phone, simply email helpdesk@vartek.com from your school email account to submit your ticket. Once you submit, you will receive a confirmation email that your ticket has been created. Please note, if you submit a tech ticket from a personal email address, a ticket will not be created, and you will not receive a confirmation email.

 

To submit a ticket via email, please follow the directions below:

  • Subject of email: Title of ticket

○ This should be a short description of your technology request.

○ For example:

■ “Can’t connect to my projector”

■ “Computers won’t turn on”

■ “I can’t print in my room”

 

  • Body of email: Description of technology request

○ This is where you should explain more about your technology request.

○ If you can, please provide the type of equipment, your location, and a description of what you are experiencing.

○ For example:

■ “My computer can’t connect to my projector. I am in the [insert location] ”

■ “Five computers in my lab [insert location] won’t turn on. I am in [insert location]”

■ “I can’t print in my room. I am in [insert location]. The printer is [insert location]”

You may start submitting tickets via email today. If you have any questions, please don’t hesitate to contact us.

 

Brandelyn House
Classroom Technology Coach
Vartek Services, Inc.

Help Ticket